Welcome to Creative CVs
By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully.
1. Services
Creative CVs offers professional CV/resume writing and related services, including cover letters, LinkedIn, and P-Net profile optimization. All services are provided based on the information you provide.
2. Client Responsibilities
Accuracy of Information
Clients must provide accurate and complete information necessary for the creation of CVs/resumes and other related services.
Timely Communication
Clients must respond promptly to requests for additional information or revisions.
3. Payment Terms
Payment
Full payment is required before the commencement of any services. Payment can be made via EFT or other approved methods.
Refunds
Due to the personalized nature of our services, all sales are final. Refunds will not be provided once the work has commenced.
4. Revisions
Revision Policy
We offer two revisions free of charge within 7 days of delivery. Any additional revisions will be charged at our standard hourly rate.
Scope of Revisions
Revisions are limited to the scope of the original order. Significant changes or requests beyond the initial brief may incur additional charges.
5. Delivery
Turnaround Time
We strive to deliver all services within 3-5 business days after receiving complete information from the client. Delivery times may vary based on the complexity of the order.
Delivery Method
All final documents will be delivered via email in Word format and PDF format.
6. Intellectual Property
Ownership
All CVs/resumes, cover letters, and other documents created by Creative CVs become the intellectual property of the client upon full payment. We reserve the right to use de-identified samples for marketing purposes unless otherwise requested by the client.
7. Confidentiality & Data Protection
Data Protection
We take your privacy seriously and comply with the Protection of Personal Information Act (POPIA). Your personal information will be collected, stored, and processed in accordance with POPIA.
Confidentiality
All client information and documents are treated with strict confidentiality. We do not share personal information with third parties without explicit consent.
8. Limitation of Liability
No Guarantees
While we strive to provide high-quality services, we cannot guarantee job placement or specific outcomes as a result of using our services.
Liability
Creative CVs will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.
9. Termination
Right to Refuse Service
We reserve the right to refuse or terminate service to any client at our discretion.
Cancellation
Clients may cancel their orders within 24 hours of payment for a full refund, provided work has not yet commenced.
10. Changes to Terms and Conditions
Amendments
Creative CVs reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the new terms.
11. Contact Information
For any questions regarding these terms and conditions, please contact us at:
Email: info@creativecvs.co.za
Phone: +27 82 860 1050
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last updated: January 2025